Our exploration of leadership pitfalls continues with a mistake that directly impacts the bottom line: ignoring customer feedback. While the previous chapter emphasised listening to your team, this one focuses outward. Leaders must also be attuned to the voices that define their market, their reputation and their…
We’ve navigated a landscape of leadership mistakes, from failing to delegate to resisting change. Yet one of the most corrosive errors strikes at the very heart of trust and teamwork: ignoring team feedback. For many leaders, feedback can feel like criticism—a challenge to their authority or…
Our journey through leadership pitfalls continues with a mistake that can render even the most brilliant strategist ineffective: the failure to seek input. When leaders make decisions in a vacuum, isolated from their teams and the front lines, they risk steering their entire organisation in the wrong…
